Mystery Shopping

"There is only one boss. The customer. He can fire everyone – owner, managing director and employees – simply by deciding to spend his money somewhere else" -Sam Walton, Founder of Wal-Mart.
Mystery Shopping services allow you to view your company's service levels through your customers' eyes. It also helps you evaluate your customer service and learn ways to improve it.

Monitor you company's performance in critical areas that impact your customer

Whether you need to monitor the quality of service provided by your employees to your customers and their compliance with established service procedures, or you need to audit physycal aspects of your retail locations, Consumer@Site has a solution for you.

Our unique web based client interface will provide you with:
• Email delivery of the individual Reports.
• Web Portal for access to consolidated reports and graphics.

Through our web portal you will have access to one of the industry's most advanced graphics and reporting engines. Here you will be able to track your company's performance, on a trended basis, by location, by region, by survey sections, questions and much, much more.
Call us now for a free consultation and analysis of your needs!